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Calendar Management
Easy and intuitive calendar management. This is one of the main reasons that our users switch from other providers. |
- Weekly view
- Monthly view
- Annual view
- Rooms by year
- Navigation: Next, Previous, Today, or select specific date
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Reservations And Scheduling
The core capability of managing reservations is now more efficient than ever. Several methods are provided for creating bookings and managing your availability. |
- Click function from Calendar Views
- Click function from Guest View
- Click function from Availability search
- Manually entered
- Uploaded from interfaces (via web service)
- Cancellations (customized default fee setting)
- Modification of reservation dates or length of stay
- Booking notes
- Split bookings (allows for group reservations, then split at arrival)
- Full search functionality
- Customizable Booking Fields
- Notation for referral agencies (when commissions are to be paid)
- Visual site map of your property
- Hand-held access
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Prices And Room Information
The core capability of managing reservations is now more efficient than ever. Several methods are provided for creating bookings and managing your availability. |
- Set default prices, including regular, weekend, weekly, and monthly
- Set high and low seasons
- Customizable prices for specific periods, holidays, etc.
- Override default prices at any time
- Block rooms and dates
- Specify acceptable payment methods (Visa, Mastercard, Amex, etc.)
- Taxes applied to prices (enable/disable)
- Add or edit rooms
- Upload photos
- Customize display order of rooms
- Enable or disable web reservations and rerports by room type
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Notifications
Stay informed about new and upcoming reservations. Reminders help you stay in contact with your customers. Even learn about new system features. |
- Today's Arrivals/Departures
- Deposit reminders
- Confirmation reminders
- Thank you reminders
- Expiring gift certificate reminders
- Interface synchronization reminders
- Gift certificate requests
- Incoming online bookings
- New guest book entries
- RSS (Really Simple Syndication) news feeds
- News about new features of IWBFrontDesk
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Booking Special Events
This unique functionality enables you to price and book special events and activities for your customers. |
- One-time or recurring events
- Track customers and payments for events
- Default price and date overrides
- Default maximum quantity of people and date overrides
- Integrate booking of events into your own website
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Customer Management And Billing
Manage all your customer billing functions from one interface. Specify and calculate customer payments and provide receipts. Track and analyze customer revenues. |
- Create and modify individual customer records
- Specify notes on each customer's account
- Specify payment methods on each customer's account
- Full customer search functionality
- Provide and print customer receipts
- Customizable customer fields
- Customizable deposit policy
- Add or remove fees for additional products and services sold
- Add or remove discounts
- Apply gift certificates
- Display a world map of all your customers
- Display a world map of customer bookings in the last 30 days, etc.
- PayPal - Use "Website Payments Pro" to deposit funds directly into your PayPal account
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Accounting And Expense Management
Track and analyze your expenses. Export your data to popular accounting programs. |
- Customize your own expense types
- Customize your own expense accounts
- Detailed tracking of expenses
- Identify tax deductible expenses, and calculate taxes
- Export data to QuickBooks
- Export data to Simply Accounting
- Export data to MYOB
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Reporting
Enjoy an advanced series of reporting tools. Get the information you need to manage your business and analyze your profits. Analyze your property's performance as well as customer trends. |
- Sales reports
- Reservation reports
- Reservation lead time
- Length of stay
- Occupancy rates
- Payments received
- Expense reports
- Taxed reports (paid and deductible taxes)
- Taxes collected
- Balances owed
- Commissions paid and referrals
- Sales and expense comparison reports by date
- What-if scenarios
- Gift certificate reports
- Sales projections
- Timeline of debits and credits
- Historical bar graphs and pie charts of sales, expenses, occupancy, and commissions paid
- Demographics - Sales and occupancy by customer region
- Demographics - Repeat guests
- Demographics - Guests with long stays
- Report of bookable tour operator products
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Communications And Messaging
Keep in touch with your customers. Advertise to your growing customer database. Send emails to distribution lists or individual customers. |
- Send confirmation and thank you emails
- Create distribution lists (with unsubscribe capability)
- Export address book and distribution lists to Outlook, etc.
- Full control over formatting of emails
- Create and send pre-formatted emails
- Advertise with gift certificates
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Website Integration
Provide valuable features directly on your website. Our Booking Engine enables visitors to book instantly on your website. |
- Integrate with IWB's Booking Engine for your website, Learn more
- Mini-calendar (1 or 2 weeks at a glance)
- Gift Certificate Requests
- Guestbook (View or submit)
- Display a map of your property location
- Display a global map of cities where your customers live
- Special events
- Contact form
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Interfaces
Interface with external services. IWB Channel Manager updates your calendar simultaneously on external booking sites like Booking.com, Expedia, HostelWorld, Hotels.com, and more than 150 others.
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- IWB Channel Manager connects your calendar to more than 150+ external booking channels, Learn more
- Google Calendar
- 30 Boxes
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Packages
Enhance your offerings with bundled packages. Bundle internal and external services. |
- Define businesses and products to be bundled
- Track commissions payable to you by businesses
- Specify and bill charges by businesses to you (add your own commission)
- Add packages to bookings
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Guestbook
Include and manage a guestbook on your website. |
- Include a guestbook on your website
- Manage entries to the guestbook
- Review and hide guestbook entries
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Administration
Configuration is quick with our advanced administrative tools. Multi-user access and social media are supported. |
- Multiple users
- Manager and read-only access
- Requests for additional features are supported, when possible
- Password changes and resets
- Update email address
- Show geography-specific contacts, and add your own
- Upload historical booking and customer data
- Google Analytics supported
- Social media (Google Blogger, Twitter, and Facebook)
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Security
You can trust that your customer and business information is secure. We employ the latest standard of security available to protect your information. |
- SSL-enabled website with high-grade encryption
- Database encryption
- Daily automatic backup of all property and customer data
- Strict security policies, ensuring confidentiality of property, customer, and reservation data
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Technical
Completely online solution with daily backups. Software upgrades are automatic and transparent. Your information is secure, and you never need to install or update software on your computer. |
- Fully online solution
- Upgrades are automatic, never download software
- Cross-browser compliant
- Tested with Internet Explorer, Firefox, Opera, Safari, Google Chrome, Flock, Avant
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